Terms and Conditions

naturalgemexchange.com (the "Site", "Website") is owned and operated by BRILLIANCEBEYOND PTY LTD, ABN 37 629 524 232, ACN 629 524 232, ("Natural Gem Exchange").

The following terminology applies to these Terms and Conditions: "Customer", “You” and “Your” refers to you, the person accessing this website and accepting the Company’s terms and conditions. "The Company", “Ourselves”, “NaturalGemExchange”, "Natural Gem Exchange", "NGE", “We”, and "Us" refer to our Company, Natural Gem Exchange, BRILLIANCEBEYOND PTY LTD, ABN 37 629 524 232.

We are based in Melbourne, Australia. We can be reached via email at nge@brilliancebeyond.com. You can also phone us at 1300 186 315.

Please read these terms and conditions carefully to understand your rights when using this website, the ownership and use of the content in this website, website disclaimers, and other general terms and conditions govern your use of this website. If you do not agree with our terms and conditions, you are advice not to use our Website. By accessing or using this Website, you agree to following terms and conditions in full.

These terms and conditions may change from time to time. Your continued use of this website after we make changes is deemed to be acceptance of those changes, so please check the terms and conditions periodically for updates.

You must be at least 18 years of age to use this website. By using this website and by agreeing to these terms and conditions, you warrant and represent that you are at least 18 years of age.

Availability

Unless otherwise stated, the products featured on this website are available worldwide. Redistribution or republication of any page of this site or its content is prohibited, including such by framing or other similar or any other means, without the express written consent of the company.

The Company does not warrant that the service from this site will be uninterrupted, timely or error free, although it is provided to the best ability.

Acceptable Use

Our website, products and services are all directed to people who are at least 18 years old or older.

Intellectual rights

The contents displayed on this website are protected by copyright and other laws in Australia, and under similar laws and international conventions abroad. You acknowledge and agree that all copyright and other intellectual property rights that may subsist in materials available through or on this website (including text, jewellery designs, graphics, illustrations, photographs, videos, logos, icons) belong to us or to our licensors.

Unless allowed by the law in Australia, you must not in any form or any means use, copy, modify, adapt, reproduce, store, distribute, print, display, perform, publish, transmit in any way, or create derivative works from, any material available through or on this website or any part of this website whole, or in part, without the express written permission of NGE. Any material available on this website should not be commercialise by any means.

All brand names, trademarks, and logos used in this website are the trade marks (registered or protected by common law trademark rights) of us or third parties who have licensed us to use such trade marks. You are not allowed to use or reproduce any such trade marks in the course of trade, and you may only use such trade marks to access, view, or interact with this website for your personal and non-commercial purposes.

Links from this website

This website may contain links to other websites. Such links are provided as references only and we do not monitor or review the contents of other websites which are linked to our website in this manner.

Contents, opinions, and any other material appearing on such websites are not necessarily shared or endorsed by us. NGE should not be regarded as the publisher of such contents, opinions or any other material. Please be warned that we are not responsible for the contents and privacy practices of these sites.

NGE will not accept any responsibility for any loss or damage in whatever manner, howsoever caused, resulting from your disclosure to third parties of personal information.

Links to this website

You should not create a hyperlink to this website or embed any page or a part of a page in this website in another website without our written approval. Please contact nge@brilliancebeyond.com if you want to get a approval.

Products

NGE reserves the right to change the prices of products at any time before you place your order.

Unless otherwise specified the price of products does not include shipping cost.

Some products are displayed and promoted using computer generated 3D graphics and/or photographs in the website. Although we use our best craftsmanship skills to fabricate our products as close as to the 3D graphics in appearance, you acknowledge that due to the limitations of jewellery crafting technologies they may be not to the same perfection as computer generated graphics. Although reasonable care is taken to ensure that photographs reflect as accurately as possible the actual products, you acknowledge that due to the inherent difficulties with photographing items of jewellery and gemstones, some products may appear larger or smaller than their actual size when represented on this website.

Registration and User Accounts

You need to register for an user account in this website before you make any purchase. Creating a user account will allow you to view your current and past orders, maintain a wish list, and store your personal information such as your email address and postal addresses. Please read our privacy policy at https://www.naturalgemexchange.com/Page/PrivacyPolicy to learn about how we protect your privacy when you share personal information with us.

Your must ensure that your details are complete and accurate when you create a user account with us and you must keep the information up-to-date. You agree not to impersonate any person when creating a user account.

Your username and password

Your username and password should not be disclosed to any third party. Your username and password should not be used neither by any person other than you nor by any other system to access our website.

You agree that you are solely responsible for use of our website by any other person or a system using your username and password. You agree to release and indemnify NGE in relation to any damage or loss arising out of the unauthorised use of your username and password.

You agree to notify us immediately by emailing nge@brilliancebeyond.com of any unauthorised access to our website using your username and password.

Placing Orders

Any product published on the company website or appeared in company's email correspondences should not be treated as an offer from NGE to sell those products or services to the users of the site or the receivers of the emails. These publications and promotions constitutes an invitation to treat only.

You may place an order by selecting a product and its option and making an online payment either via your credit card or your Paypal™ account. By placing an order you make an offer to us to purchase the products and options you have selected.

Accepting payments for an offer does not mean that we formally accept your offer. However, NGE will take genuine measures to supply the product. An order confirmation email is not a confirmation of acceptance. However, a shipping confirmation email may, in accordance with its terms, constitute a confirmation of acceptance.

NGE reserve the rights to accept or reject any order in their sole discretion at any time before the dispatch of the product. If we cannot accept your order after you have made payments, we will contact you via email or telephone. In an event of a order rejection, NGE will refund the payments received for that order back to the users credit card or to the use's Paypal™ account.

You may cancel your order any time by contacting us on nge@brilliancebeyond.com before we dispatch the order from our warehouse. Once the products have dispatched, you may not cancel that order.

Payment Terms

NGE accepts payments through Paypal™, VISA, Mastercard, and AmEx. After receiving your payment, we will send you an invoice alone with your order number. NGE reserves the right to cancel any transaction. In case of cancellation, the full amount will be refunded back either to your Paypal™ account or to your credit card.

You may be asked to provide additional identification information to perform security reference checks.

Shipping and Dispatch

Most of our product are shipped without a delivery fee unless a delivery fee is specified in the product page.

The delivery time for a products will be different depending on whether the product is available in-stock or not. Users should refer to the product specific delivery instructions published in the website. NGE will dispatch all in-stock products within 2 business days and take all necessary arrangements to ensure the products are delivered within the specified delivery time. However, NGE cannot guarantee the total delivery time and will not be responsible for any delay due to factors beyond its control.

Items cannot be collected personally from our warehouse.

Returns and Refund Policy

We offer 30 days 'No Questions Asked' return. You can return the item with its original condition and the full amount will be refunded. You acknowledge that all the shipping charges should be paid by you and if the selling price of the item is over 200 Australian dollars the item required to be insured during the delivery.

The item must not have been worn and the item should be pristine condition with no damages, scratches, and have no signs of wear to qualify for a full refund.

All returns will be throughly inspected before any refund is processed. Determination of an item is in the original condition is at the sole discretion of NGE.

Upon arrival of the item, the refund will be paid to your credit card or to your Paypal™ account.

Please contact 1300 186 315 or nge@brilliancebeyond.com to initiate a return.

Privacy Policy

Please also visit our privacy policy establishing our practices for collecting, using, maintaining, protecting and disclosing your personal information at https://www.naturalgemexchange.com/Page/PrivacyPolicy

Limitation of Liability

You agree that Company’s entire liability, and your exclusive remedy, with respect to any product(s) provided under this Agreement and any breach of this Agreement is solely limited to the amount you paid for such product(s). Company shall not be liable for any direct, indirect, incidental, special or consequential damages resulting from the use or inability to use any of its products or for the cost of procurement of substitute products.

Unenforceable provisions

If any provision of this website terms and conditions is, or is found to be, unenforceable under applicable law, that will not affect the enforceability of the other provisions of this website terms and conditions.

Warranties against defects

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Disclaimer

To the maximum extent permitted by law, we do not accept responsibility or liability for any loss or damage, however caused (including through negligence), which you may directly or indirectly suffer in connection with your use of this website, including any such loss arising out of your use of or reliance on information contained on, or accessed through, this website, or concerning any products ordered by you from this website.

To the maximum extent permitted by law, we provide this website and related information and services on an “as is” basis without any warranties, representations, or guarantees of any kind (whether, express, implied, statutory or otherwise) including, but not limited to, warranties of non-infringement, merchantability, or fitness for a particular purpose.

Law and jurisdiction

These Terms and Conditions shall be governed by and construed in accordance with the laws of Victoria and shall be subject to the non-exclusive jurisdiction of the courts of Victoria.

Complaints

If you feel that this Site is breaching its stated terms and conditions, you may contact us using the information below. nge@brilliancebeyond.com 1300 186 315